At Origin 21, we respect the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website theorigin21.com (the “Site”). Please take a moment to familiarize yourself with our privacy practices and contact us if you have any questions.
Collection of Information
We collect information from you in several different ways on our Site.
Information You Provide Directly to Us
We collect information you provide directly to us when you use our Site. This includes:
- Account Information: We collect information such as your name, email address, phone number, login credentials, and payment information when you create an account, place an order, or engage with site features.
- Communication Information: If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.
- Transaction Information: We collect transaction details related to your purchases, inquiries, and returns on our Site.
- User Content: If you choose to post content on our Site, we may collect that information you provide.
Information Collected Automatically
We also collect some information automatically:
- Log Information: We collect information about your use of our Site, including the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to our Site.
- Device Information: We collect information about the computer or mobile device you use to access our Site, including the hardware model, operating system and version, device identifiers, and mobile network information.
- Location Information: With your consent, we may collect information about the precise location of your device when you access or use one of our mobile applications or otherwise consent to the collection of this information.
- Information Collected by Cookies and Similar Tracking Technologies: We use various technologies to collect information when you interact with our Site, including cookies, web beacons, and mobile SDKs. Cookies are small data files stored on your hard drive or device when you visit a website or application.
We use both session cookies (which expire once you close your browser) and persistent cookies (which remain until you delete them). The cookies we use allow us to improve your experience by saving your preferences, analyzing site traffic and usage, and personalizing content. You can control the use of cookies via your browser settings and other tools.
Our Site currently does not respond to “Do Not Track” browser signals. If we do so in the future, we will describe how in this Privacy Policy.
Information Collected from Other Sources
We may also obtain information from other sources and combine that with information we collect on our Site. For example:
- We may collect information about you from third parties such as social media platforms when you interact with us on those platforms.
- We may collect demographic data or other publicly available information about you or your interests from third-party sources.
We take steps to ensure that any third-party information we collect has been collected in a way that is consistent with the spirit of this policy.
Use of Information
We use the information we collect for a variety of business purposes such as:
- Provide, operate, and maintain our Site
- Improve and personalize your experience across our Site
- Process your orders and returns
- Communicate with you about your account, orders, returns, or requests
- Send you informational messages such as order confirmations
- Administer contests, sweepstakes, surveys or other site features
- Respond to your comments, questions, and requests
- Provide customer service and support
- Send you technical notices, product updates, security alerts, and notifications
- Monitor and analyze trends, usage, and activities of visitors
- Personalize, advertise, market, and promote our products and services
- Detect, investigate, and prevent fraud and other illegal activities
- Conduct research and analysis
- Maintain legal and regulatory compliance
We also use your information as otherwise permitted by law.
In some cases, we may combine categories of information (for example, combining your name with your location) to provide tailored, more personalized experiences and marketing messages.
Disclosure of Information
We do not disclose personal information except in the limited circumstances described here.
Consent
We may share your personal information with your consent. For example, if you authorize a third-party application or website to access your account, we will share some information about you with them.
Service Providers
We may share your personal information with third-party companies and individuals that provide services on our behalf to help operate our business (such as order fulfillment, payment processing, marketing, website development, customer support services, and data analytics). These third parties are restricted from using your personal data in any way other than to provide services for us.
Legal Requirements
We may disclose personal information if required to do so by law or if we reasonably believe such action is necessary to (i) comply with the law, requests from law enforcement, or legal process; (ii) protect or defend our rights, property or safety of Origin 21, or visitors to our Site; or (iii) prevent a crime or protect national security.
Business Transfers
Information about our users may be disclosed and transferred as part of, or during negotiations regarding, any merger, sale of our assets, financing, acquisition, bankruptcy proceeding or dissolution of all or a portion of our business. We will notify affected users before making any such disclosure, unless prohibited by law.
Aggregated or De-identified Information
We may disclose information that has been aggregated or reasonably de-identified, so that the information could not reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Site.
Published Support Requests
If you send us a request for assistance (for example, via a support email or one of our feedback mechanisms), we may publish some of that information publicly in order to assist other users.
Protection of Information
We take reasonable measures to protect your personal information by using technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some safety measures include firewalls, data encryption, physical access controls to our data centers, and information access authorization controls.
While we work hard to protect your personal information, no security measures can fully eliminate all risks, and we cannot guarantee the security of our systems 100%. Only you can access your account information, and you are responsible for keeping your password confidential. We are not responsible for any lost, stolen or compromised passwords or for any unauthorized access to or use of your account or information.
International Transfer of Information
Your information may be transferred to, stored, and processed in a country that may not provide the same level of protection for personal information as your home country. If we transfer your information outside of your region, we will protect it as described in this Privacy Policy. We also take additional steps consistent with applicable law such as standard contractual clauses.
Third-Party Websites/Applications
The Site may contain links to other websites/applications and other websites/applications may reference or link to our Site. These third-party services are not controlled by Origin 21. We encourage our users to read the privacy policies of each website and application with which they interact. We do not endorse, screen or approve, and are not responsible for the privacy practices or content of such other websites or applications. Providing personal information to third-party websites or applications is at your own risk.
Your Choices & Rights
Marketing Communications
You can opt-out of receiving promotional communications from us by using the unsubscribe link within each email, updating your email preferences within your account settings menu, or by contacting us. Even if you opt-out, we may still contact you for transactional or informational purposes related to your account and your purchases.
Modifying Account Information
You can update and correct your account information, including changing your password, by logging into your account and accessing the account settings menu. If you wish to delete or deactivate your account, please email us.
Cookies
Most web browsers are set to accept cookies by default. You can remove or reject cookies in your browser’s settings. Please note that rejecting cookies may affect your ability to use some functions of our Site as well as other websites and services.
California Resident Rights
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) including:
- Right to Know and Access. You can request information about how we have collected, used, disclosed and sold your personal information.
- Right to Request Deletion. You can request that we delete certain personal information we have about you, subject to certain limitations under applicable law.
- Right to Opt-Out of Sale. You can direct us not to sell your personal information to third parties now or in the future.
- Right to Non-Discrimination. You have a right to not be discriminated against for exercising these rights.
We will verify your request by matching information you provide to information we have on file.
Do Not Track Signals
Your browser settings may allow you to automatically transmit a “Do Not Track” signal to websites and online services you visit. Like many websites, our Site currently does not respond to “Do Not Track” signals but we may choose to do so in the future in our discretion.
Data Subject Rights for EU Residents
If you reside in the European Economic Area, United Kingdom, or Switzerland, you may have legal rights with respect to your personal data, including:
- Right of Access
- Right to Rectification
- Right to Erasure
- Right to Data Portability
- Right to Restrict Processing
- Right to Object
You also have the right to lodge a complaint with your local supervisory authority for data protection.
Children’s Privacy
Our Site is not directed to children under 16. If you learn that a child under 16 has provided us with personal information without consent, please contact us.
Changes to Our Policy
We may modify this Privacy Policy from time to time to reflect new services, changes in technology or law, and to address feedback we receive. We will post any changes here and update the “Last Updated” date.
If we propose to make any material changes, we will notify you by email (sent to the address specified in your account), by means of notice on our Site prior to the change, or as otherwise required by law. We encourage you to periodically review this page for the latest information on our privacy practices.
